Contact Financial Institution to Remove Security Block

Follow these steps to lift a security or fraud block on your debit card:

1. Locate the customer service phone number printed on the back of your debit card or on your most recent paper bank statement.
2. Call the financial institution and speak with a representative to identify the specific decline code associated with your recent transaction attempt.
3. Verify your identity by answering the security questions provided by the representative.
4. Review your recent transaction history with the agent to confirm which specific purchases were legitimate and which were unauthorized.
5. Request that the agent lift the security hold on your account.
6. Once the hold is removed, attempt the transaction again at the point-of-sale terminal or online to verify that the card is functioning correctly.

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