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Diagnostic Case Summary

Loreal Casting creme gloss didn't cover grays properly

In progress

Other · Started Aug 11, 2026 · by Gisela Ribeiro

Diagnostics

Casting Crème Gloss Gray Coverage Due to Application Barriers
Confirmed
Casting Crème Gloss Gray Coverage Due to Premature Post-Application Shampooing
Confirmed
Casting Crème Gloss Incomplete Gray Coverage
Confirmed
Casting Crème Gloss Gray Coverage Due to Improper Hair Moisture Levels
Ruled out
Casting Crème Gloss Gray Coverage Due to Inadequate Hair Sectioning
Ruled out
Casting Crème Gloss Gray Coverage Due to Incorrect Application Sequencing
Ruled out
Casting Crème Gloss Gray Coverage Due to Insufficient Development Time
Ruled out
Casting Crème Gloss Gray Coverage Due to Insufficient Processing Time
Ruled out
Casting Crème Gloss Gray Coverage Due to Insufficient Product Saturation
Ruled out
Casting Crème Gloss Gray Coverage Due to Shade Selection
Ruled out

Diagnostics and Remedies considered but not confirmed

Casting Crème Gloss Gray Coverage Due to Product Limitations
Diagnostic considered
Loreal Casting Crème Gloss Hair Color Issues
Diagnostic considered
Switch to Permanent Hair Color for Full Gray Coverage
Remedy considered