Clear Physical Obstructions from the Charge Port

Follow these steps to safely remove debris and restore connectivity to the charge port:

1. Safety First: Ensure the charging cable is completely disconnected from the vehicle. Do not attempt to clean the port while the vehicle is actively charging or while the cable is plugged in.
2. Visual Inspection: Using a bright flashlight, peer into the charge port to identify foreign objects such as dust, debris, ice, or small pebbles.
3. Removal: If debris is loose, use a clean, dry, non-conductive tool (such as a plastic dental pick or a soft-bristled non-metallic brush) to gently dislodge the object. Do not use metal tools, as these can short the charging pins and cause permanent damage to the onboard charger.
4. Moisture Mitigation: If moisture is present, allow the port to air dry completely before attempting to re-insert the charging connector.
5. Verification: Once clear, firmly re-insert the charging connector. Observe the charge port light; a transition from red/amber to blinking green confirms that the connection has been successfully re-established and charging has resumed.